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DAMAGED OR INCORRECT PRODUCT RECEIVED: In the event you receive product that is not what you specifically ordered or it is damaged when received, you must contact Global Flower Express immediately by making a credit request online under Refunds and Replacements go to Contact Us and assert your claims for credit and provide the information requested by Global Flower Express. ALL SUCH CLAIM REQUESTS MUST BE MADE WITHIN 12 HOURS OF RECEIPT OF THE SHIPMENT THAT IS THE SUBJECT OF YOUR CLAIM IN ORDER TO BE CONSIDERED FOR A CREDIT. ANY CLAIMS FILED AFTER 12 HOURS OF RECEIPT OF YOUR SHIPMENT WILL NOT BE ACCEPTED.
(a)Damaged Product:If you received damaged product, you must include the following information in your credit request: the order number, bar code on the box label, amount of stems damaged, and photos of the damage.
(b) Incorrect Product Received: If the product received is not what was ordered, you must include the following information in your credit request: a copy of the box label clearly showing the invoice number and contents of the box.
(c) Credits for Damage or Incorrect Product: If the claim is for credit for damaged and/or incorrect product, before a credit is allowed, Global Flower Express may require that (i) the box and product that is subject of the claim, be returned with the bar code on the box label, and/or (ii) specific photos are submitted along with the claim. Therefore, in addition to the providing the information specified in subsections (a) and/or (b) above within the specified timeframe, Global Flower Express reserves the right to require that you provide additional pictures and/or allow the box and product that is subject of the claim, to be picked up for inspection, as arranged by Global Flower Express. If all of the required information is timely provided and your claim is validated by Global Flower Express, a Customer Service Representative will issue a refund of the amount you paid for the incorrect or damaged product.
(d) Replacement Product: In the event that you also want the product that is subject of a claim to be replaced, Global Flower Express may arrange to do so and charge you the current market price for such replacement product.
(e) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.